Return Policy

Return & Refund Policy

If you are not happy with your purchase, we will accept the return of an unused product within 14 days. Once we receive the returned item Twihive will then give a full refund (excluding shipping if any, as we are unable to refund the initial shipping cost of your order).

You must contact the seller before returning any product.

In the interests of hygiene, we cannot accept the return of any of the following:

  • Underwear
  • Swimwear
  • Pierced jewellery

Return shipping must be paid by the customer.

Please allow 1-2 weeks for your return to be processed.

The refund will be made to the same payment method used while buying or to the store wallet.

Returned items must be delivered to us unused, in original packaging and in the condition they were received or it may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at your expense without any refund.